What are your hours?
Embrace Your Life, PLLC is open all week with varying hours (daytime, nights and weekends) from Sunday-Saturday. Messages are returned within 24 hours between the hours of 8:00am and 5:00pm.
Do you accept insurance?
At this time, a couple of insurances are accepted: Blue Cross Blue Shield PPO and Aetna. As a client, you will be able to log on to our HIPAA secure system to access your receipts if needed to file with your insurance company for out of network benefits. It is up to you to contact your insurance company ahead of time to determine if they accept out of network benefits. Insurance is not accepted when seeing a pre-licensed counselor (LPC-Intern).
What happens when I use my insurance information?
Using your insurance could impact you in the following ways. When using your insurance, your counselor is required to make a diagnosis to file with the company. This could in turn, follow your medical record. Some insurance companies only allow a certain number of sessions, making it difficult to complete the counseling process. In turn, sometimes various services are not covered by insurance including telephone/web therapy, couples counseling, group counseling and family counseling. Lastly, your counselor is required to identify the individual client, (identified patient) where there will be a treatment plan and goals identified specifically for that client.
What is your cancellation policy?
As a client, you will receive a 48 hour reminder for your appointment in the format of a text and email. If you decide to cancel or reschedule your appointment, please do so 24 hours prior to your appointment time, otherwise you will be charged a $75.00 cancellation/no show fee by using your credit card on file. Please contact your counselor ahead of time by phone call to cancel/reschedule your appointment.
Why is a credit card required to be on file?
A credit card/debit card must be on file for all appointments and must be updated periodically. This secures yours appointment time slot and makes payment a lot simpler at the end of your session. With pre-licensed counselors, you are only allowed to have a credit card on file. Pre-licensed counselors are not allowed to handle payments.